Thai AirAsia

Second flight departure to BKK: September 20, 2004. Return September 25, 2004

Other flights to BKK from Changi and BKK: June 4, 2005. June 18, 2005, Jan 9-10, 2006

Timetable scheduling/Checking-in/Boarding/Flight punctuality: ˜˜˜˜

Ouflight staff performance: ˜˜˜˜

            The outflight staff are fabulous. Mr Priveen Raj and his team at the Changi Airport AirAsia sales counter are fantastic customer service officers and they are keen to be friends with you. Thai Air Asia has certainly taken the bad impressions of AirAsia out of me and inspired me. The Singapore sales office aspires to maintain this image. I give the outflight staff 100% of commitment to passengers.

Ticketing: ˜˜˜˜

Fare schemes: ˜˜˜˜

Reception of complaints: ˜˜˜˜

            The office staff generally accept complaints from Singaporeans very well and are dedicated. 

Fleet reliability: ˜˜˜

Meals’ image (freshness, taste, price): ˜˜˜

Flight crew service: ˜˜˜˜˜

            Thai AirAsia’s flight crew are very cheerful, very hospitable and very positive towards their work.

Inflight service: ˜˜˜

Web-site design: ˜˜˜˜˜

            Now, AirAsia’s web-site is the best-designed low-fare airline web-site.

Overall Airline rating: ˜˜˜˜

Status: Thai AirAsia operates out of Changi to Bangkok everyday but it has no night flights from Bangkok to Singapore unfortunately. Payment applicable by cash at AirAsia’s Sales Agent office--- Star Vacations, Singapore Post, NETS, debit card and credit card payments on-line. No inflight entertainment.

AirAsia Group’s Sales Agent Office in Singapore: 280 South Bridge Road, Singapore 053380. Sales Agent e-mail: starsv@singnet.com.sg. Sales Counter: Changi Airport Terminal 1, Row 11. Thai AirAsia Traffic Office: Terminal 1, Level 3, Opposite Royal Khmer Airlines office. Area Development manager’s E-mail: priveenraj@airasia.com. URL: www.airasia.com. Tel: 67339933.