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First flight departure to KLIA: September 28, 2005. Return September 28, 2005
Timetable
scheduling/Checking-in/Boarding/Flight punctuality: ˜˜˜˜
Ouflight
staff performance: ˜˜˜˜
The outflight staff are fabulous. Mr Priveen Raj and his team at the Peninsula Plaza office are fantastic customer service officers and they are keen to be friends with you. Overall, Air Asia’s customer service has improved a lot.
Ticketing:
˜˜˜˜
The confirmation itinerary of Air Asia looks more professional now.
Fare
schemes: ˜˜˜˜
Reception
of complaints: ˜˜˜˜
The office staff generally accept complaints from Singaporeans very well and are dedicated.
Fleet
reliability: ˜˜˜
AirAsia’s B737 legroom is slightly longer than Thai AirAsia.
Meals’
image (freshness, taste, price): ˜˜˜˜
Flight
crew service: ˜˜˜˜˜
Inflight
service: ˜˜˜
AirAsia is one step in front of introducing its inflight magazine. As customers want inflight reading materials, why not introduce the inflight magazine of AirAsia, instead of stocking Microlight Flying Club’s A’famosa magazine ? It need not be thick. 12 to 20 pages containing information about GO Holiday’s destination features, AirAsia route map, news, offices of AirAsia Group, rules and regulations about travelling with AirAsia Group of airlines is adequate. Inflight magazine will certainly boost the number of repeated passengers to fly with AirAsia.
Web-site
design: ˜˜˜˜˜
Now, Air Asia’s web-site is the best-designed low-fare airline web-site.
Overall
Airline rating: ˜˜˜˜
Status: AirAsia flies out of
Senai to KLIA everyday.
Air Asia Group’s Sales Office
in Singapore: Peninsula Plaza #02-34/35, 111 North Bridge Road, Singapore
179098. Station manager’s E-mail: priveenraj@airasia.com.
URL: www.airasia.com. Tel: 67339933.